Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that at this time we do not have the ability to cancel orders due to our fulfillment process. Once you place an order, we can not intercept the package before shipping. We would have to have you return it and you will be charged with $17.99 for return processing.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The refund will be issued once we will receive the item completely undamaged and unused. Please note that if the item has been used or looks damaged, we cannot provide a refund on your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not provide refunds due to shipping delays.
If your item has not arrived, but has been shipped by us and your local postal company claims it was "Delivered", this is not in our responsibility and we cannot refund this transaction. Depending on the case, we can re-send the item free of charge, or give you a coupon to order something else from our shop. "Delivered" items that have not arrived to your door or mailbox, should be solved with your local postal office, as they marked it as Delivered.
Lost or Stolen Packages
Alphaluxy is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Alphaluxy will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. Please make sure to enter the correct delivery address, we can not be responsible for lost packages delivered to the wrong address.
If the postman missed you at the address and you failed to arrange re-delivery or collect the item from your local collection point within the allowed period of 18 days and the product has been shipped back to us, then deduction of £6.99/$9.95 will apply to your refund.