Shipping Policy
International Shipping:
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times
(does not include weekends/public holidays):
- a) USA, UK, Australia ~ 3 to 15 business days
- b) Rest of the world ~ 7 to 28 business days
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
Processing and shipping time
Please note that processing time (2-4 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-4 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@alphaluxy.com as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
Covid Shipping Delays
Please note, UPS is currently experiencing an influx in shipping delays due to COVID-19. Because of the backlog they are experiencing, many of the packages they are picking up from our fulfillment center are not being scanned into their systems and thus the packages show up as “label created” for an extended period of time even though they are actually on their way to you!
We sincerely apologize for this and understand it is super frustrating to not have more information on the status of your shipment.
We are working hard with our shipping partners to resolve this however, this is an issue that unfortunately ALL brands and shipping providers are experiencing at the moment!
Please be sure to check the tracking on your “Shipping Confirmation” email and if you do not see any updates do not hesitate to reach out to us at support@alphaluxy.com.
SEPARATE PACKAGES
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
HOLIDAY SEASON
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.
Standard International Shipping: 6-20 business days
All orders will be dispatched from our warehouse within 3 business days.
We really hope you love every Alphaluxy Product you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.
*All shipping times exclude clearance/custom delays